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The AIBot product line
The AIBot product line consists of the following products:
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AIBot Integration Bridge - knowledge sources integration tool with semantic indexer, search interface, configuration GUI and statistics module,
AIBot Chatter - virtual consultant providing integrated search, service execution, structured helpdesk topics and redirection to human consultant,
Customer Web Pipe - a tool for customer-to-helpdesk communication with WWW GUI and FAQ support.
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The AIBot Integration Bridge
Around main semantic search engine codenamed AIBot Conceptual Search many components have been developed which provide administrative functionality, statistics and analytics and allow for easy integration with external systems using diverse range of interfaces and protocols.
The AIBot indexes configured knowledge sources and provides search interfaces that are easy to use and to integrate with existing applications.
The AIBot Integration Bridge is a system that encapsulates the following AIBot components:
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AIBot Conceptual Search (document indexer + semantic search engine),
AIBot Knowledge Base Setup (integration component for handling multiple knowledge sources),
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These components are wrapped in a web-based user interface and accessible via application interfaces suitable for integration with existing systems.
Using the AIBot Integration Bridge in a corporate document processing system provides the following benefits:
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employees get information they require easier and faster
the AIBot Integration Bridge presents integrated search results from multiple document repositories, therefore employees get a concise overview of what information is available
the system suggests additional documents for the employee to read. This shortens the time required to get to information
all knowledge sources in a company are integrated in a single user interface. This ensures that no documents are omitted in the search
the system learns and therefore adapts to the needs of the employees. Employees are presented with documents that were interesting to other employees when solving similar problems
analytics module provides information helpful for removing unused documents and for identifying areas that are not represented in document sources and sought for by employees
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Click on the links to read business and technical info about the AIBBot Integration Bridge.
AIBot Chatter
AIBot Chatter is a virtual consultant embedded on a WWW page and available via internet communicators.
The main benefits of using the AIBot Chatter are:
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providing a service for customers on a corporate WWW page 24 hours a day and 7 days a week
presenting customers with useful information even when all helpdesk employees are busy
reducing the number of requests to the helpdesk
easy integration with other components provided by the AIBot Team: customer-to-helpdesk communication tool Customer Web Pipe and the AIBot Integration Bridge that supports integration of distributed knowledge sources, provides semantic search using the AIBot Conceptual Search and contains analytic tools useful for knowledge managers
ability to present information extracted from various knowledge sources (databases, document repositories, services provided by external systems)
access via WWW and internet communicators
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The above features let the AIBot Chatter be an efficient tool for handling customer requests and thus and letting your company save money by reducing the number of calls to the helpdesk.
Customer Web Pipe
Customer Web Pipe is a tool that enables a communication channel between customers and helpdesk employees.
At the customer side this tool allows a customer to enter basic identification data and to start a conversation with a helpdesk employee.
At the employee side the Customer Web Pipe tool offer functionalities of arranging incoming and online conversations with customers, storing customer information and creating personalized offers.
Helpdesk consultants can store their own database of customers and can manage a common list of FAQ entries.
The main benefits of using the Customer Web Pipe are:
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access to the employee panel via WWW. No software installation is required to start working with the system
integrated environment for the consultant. All tasks required for customer servicing can be performed using the integrated interface of Customer Web Pipe
integration with the AIBot Chatter. Simple questions can be handled by the virtual consultant. When a customer wants to speak with a human consultant the conversation is easily transferred to a helpdesk employee. Helpdesk consultant when talking to the customer can review a history of a conversation with the virtual consultant
FAQ building. A FAQ list can be built by helpdesk employees while talking to customers. Elements of the FAQ list are presented to customers who can get answers for their questions before contacting the helpdesk
personalized offers. Helpdesk consultant can provide personalized offer, important documents, notes and all other information using customer's private access page
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The above features let the Customer Web Pipe be an effective tool for customer contacts management and a high quality communication tool.
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Downloads
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You can download documents describing AIBot product line and watch some videos in Downloads section.
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