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Problem
An average employee uses many diverse corporate knowledge management systems. Despite the widespread tendency of systems integration it is not uncommon that integration attempts result in creating nothing more but yet another document management system the employees have to get used to.
Making sure that documents stored in corporate repositories are up to date is another serious problem for knowledge managers.
Employees exploring vast resources of corporate document repositories often come across documents that are out of date but still occupy a significant part of the repository.
In such environment the employees strive for getting to the information they need instead ot focusing at the tasks they are supposed to perform.
Solution - integrate knowledge sources using the AIBot Integration Bridge
The AIBot Integration Bridge provides a unified gateway that enables users to find information they need in a heterogeneous environment. Semantic search engine operating on any number of distributed repositories shortens the time required to obtain valuable information. AIBot Integration Bridge gathers various statistics that help distinguish between useful and useless documents and determine what topics are most intersting for the users.
Using the AIBot Integration Bridge in a corporate document processing system provides the following benefits:
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employees get information they require easier and faster
the AIBot Integration Bridge presents integrated search results from multiple document repositories, therefore employees get a concise overview of what information is available
the system suggests additional documents for the employee to read. This shortens the time required to get to information
all knowledge sources in a company are integrated in a single user interface. This ensures that no documents are omitted in the search
the system learns and therefore adapts to the needs of the employees. Employees are presented with documents that were interesting to other employees when solving similar problems
analytics module provides information helpful for removing unused documents and for identifying areas that are not represented in document sources and sought for by employees
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Click on the links to read business and technical info about the AIBBot Integration Bridge.
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Problem - handling communication with customers
Customers can obtain information and report problems by talking to a helpdesk consultant. Many companies in addition to information presented on a web page decide to provide a contact to a helpdesk.
Unfortunately, employing consultants who handle incoming requests from customers is costly, even if they work only during office hours. It costs even more to set up 24/7 customer service. Therefore, it is not uncommon
that the consultants are available during office hours only and customer waiting time reaches several minutes.
Solution - handling customer contacts using AIBot Customer Center
AIBot Customer Center solution is an effective tool supporting customer service departments.
This solution redirects customer requests to helpdesk consultants taking into consideration areas of expertise of the consultants.
AIBot Customer Center supports building a FAQ list which ensures that solutions that are most often needed by customers are available on WWW.
Virtual consultant integrated with the system makes the entire solution not only modern but also enables the company to manage its human resources more effectively while maintaining a high standard of the customer service.
The main benefits of using the Customer Web Pipe are:
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access to the employee panel via WWW. No software installation is required to start working with the system
integrated environment for the consultant. All tasks required for customer servicing can be performed using the integrated interface of Customer Web Pipe
integration with the AIBot Chatter. Simple questions can be handled by the virtual consultant. When a customer wants to speak with a human consultant the conversation is easily transferred to a helpdesk employee. Helpdesk consultant when talking to the customer can review a history of a conversation with the virtual consultant
FAQ building. A FAQ list can be built by helpdesk employees while talking to customers. Elements of the FAQ list are presented to customers who can get answers for their questions before contacting the helpdesk
personalized offers. Helpdesk consultant can provide personalized offer, important documents, notes and all other information using customer's private access page
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The above features let the Customer Web Pipe be an effective tool for customer contacts management and a high quality communication tool.
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Downloads
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You can download documents describing AIBot product line and watch some videos in Downloads section.
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